Frequently Asked Questions
Everything you need to know about our handcrafted heavy metal jewelry.
What materials are used in Clocks and Colours jewelry?
Our pieces are primarily handcrafted from high-quality .925 sterling silver and premium grade stainless steel. Each piece is designed to be durable and develop a unique character over time.
How do I determine my correct ring size?
We recommend using our official size guide found on each product page. For the most accurate measurement, we suggest visiting a local jeweler or purchasing a reusable ring sizer from our store.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international shipping can take 7-21 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that certain limited edition releases or sale items may be final sale. Exchanges can be initiated through our online returns portal.
Does the jewelry come with a warranty?
Yes, we stand behind our craftsmanship. All Clocks and Colours products are covered by a lifetime warranty against any manufacturing defects. This does not cover general wear and tear or lost items.
Will your silver jewelry tarnish over time?
Sterling silver naturally oxidizes when exposed to air and moisture. We believe this adds to the rugged aesthetic of our pieces, but you can easily restore the original shine using a silver polishing cloth.